The view that displays tickets is shown below. I used exposed filters to help find and sort tickets, and the sort order uses grouping to separate active tickets from closed tickets. Outline A Support Ticket SystemA Sample Ticket Other fields Ticket status Making a closed ticket active Feedback from Rules The comment system Setting ticket number Admin notes File upload Permissions Ticket privacy Email and tickets Ticket ViewHide the Ticket View User Ticket Display Contextual filter and your tickets ‹ Email and tickets up Hide the Ticket View ›